hp chromebook 11 g6 ee won't turn on

This document describes what to do when your HP Chromebook has power but does not boot up into the operating system. We deployed 150 in January and had 12-13 of them die. Our school system purchased a large number of HP Chromebooks and unfortunately many of them will no longer charge. 07:17 PM. Thanks for your response. Most all with the same issues. Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. To check the warranty of your computer, go to. by {{#if (eq ../this.length 3)}}. If necessary, press power button again to turn on the laptop. So my question is if the removing the battery to... - HP Chromebook 11 G5 EE A [software component] will damage your computer message displays when printing or while installing - Click Here, Resolve Windows 10 or update issues on HP computer or printer– Click Here. ‎09-23-2014 If yes I would try this  Computer Does Not Power on After Software Update (Chrome OS). So sad...love the feel of the keyboard and the extensive battery life but I am beginning to think these were a poor investment. I understand that your Chromebook 11 will not power on. To check the warranty of your computer, go to. To check the warranty of your computer, go to. If the device still isn't … First, turn off your Chromebook. ‎02-28-2017 Turn off the notebook, connect the AC power and allow the battery to charge for at least 30 minutes, and then start the computer. HP can identify most HP products and recommend possible solutions. Ideally I'd like to avoid returning the machine altogether), ‎02-14-2014 Out of about 400 devices, I have logged 20 with keyboard issues that vary from just the "g" and "h", just the backspace, just none of the number keys, just none of the qwertyuiop keys. 01:48 PM To check the warranty of your laptop, go to, {{#each this}} Use the steps in this document to troubleshoot when your HP Chromebook does not have power or is not charging. If the Chromebook is not charging, check for damage to the charging port or for signs of oxidation. To check the warranty of your computer, go to. Letting it sit charging for over four hours - check, Trying multiple chargers of varying voltage - check, Trying a hard reboot by pressing down and holding the refresh and power buttons together - check, And multiple other key combinations, including holding down the power button while removing and replacing the charger - check. I don't know whether this problem is unique to HP devices or affects all Chromebooks. My new HP Chromebook 11 will not turn on. © Copyright 2020 HP Development Company, L.P. If you don't see a light, try using a different charger. HP Chromebook 11 G6 EE Choose a different product series Warranty status: Unspecified - Check warranty status Manufacturer warranty has expired - See details Covered under Manufacturer warranty Covered under Extended warranty , months remaining month remaining days remaining day remaining - … There is no visible battery pack, so I can't simply remove that which often works for other notebooks. This will provide the best contact information for your system. I am experiencing exactly this issue as well. Anleitung zur Problemlösung und online-hilfe für Sie / Anleitung zur Problemlösung und online-hilfe für Ihr Produkt HP Chromebook 11 G6 EE My new HP Chromebook 11 will not turn on. "If price is no object and you want a high-end convertible Chromebook that can handle anything you throw at it while sipping on its battery, the Dell Latitude 7410 Chromebook Enterprise 2-in-1 is a no-brainer. By using this site, you accept the, Unable to Charge or Turn on HP Chromebook 11, Simply ask a new question if you would like to start the discussion again. Released in 2018, the HP Chromebook 11 G6 EE is a notebook designed for students and educational purposes. I reboot the device at least 10-15 times per day at this point, which restores the cursor for some number of minutes or hours. If you’d like to reinstall Chrome OS and you don’t see the “Chrome OS is missing or damaged” message on your screen, you can force your Chromebook to boot into recovery mode. But today I tried some stupid and reckless things and it helps! HP Chromebook 11 G6 EE . Add to Cart. Before the HP Chromebook 11 went dead, I would get the low-power charging light no matter what charger I used. The Chromebook not charging might indicate that the battery is in a deep discharge state. It's happened on THREE of my chromebooks. I've opened the chromebook, pulled out the battery connector, plugged in the power and then plugged in the battery connector. The Virtual Agent is currently unavailable. The HP Chromebook X360 14 G1 is also worth considering; it shares many of the premium features of the Dell Latitude 7410 Chromebook 2-in-1 but comes in about $600-700 cheaper. Sometimes it is the charger and sometimes it appears to be the Chromebook itself. Make sure your Chromebook is charging. Depending on the manufacturer, you should see a solid blue or orange light while your Chromebook is charging. Qty. When the unit is powered on the display remains blank. When you try to power it on, do you see a light in the back where the power is connected? It seems pretty lifeless, † The opinions expressed above are the personal opinions of the authors, not of HP. Modify your browser's settings to allow Javascript to execute. First of all, you need to open bottom case. I am experiencing exactly the same issue. One thing they all seem to have in common is press the refresh key types a "t". It would say the computer would not recharge while active. Thanks in advance to anyone more tech savvy than me who has any suggestions. Carefully pull back battery connector.Next seconds may resurrect you chromebook or kill permanently. If the device does not turn on after 24 hours of charging, contact HP to replace the damaged part or unit. See your browser's documentation for specific instructions. The computer turns off, and then turns on again. If a hard reset does not resolve the issue, contact HP support to replace the damaged part or computer. OscarFuentes. The battery is fully charged. My new HP Chromebook 11 will not turn on. Your session on HP Customer Support has timed out. The second and third were replacements/refurbished by manufacturer. Finding your Product Number. This page requires Javascript. but here is the problem I did get too keep the Chromebook, but its is still enterprise enrolled :(. Didn't find what you were looking for? In my case, charging light turn to red, but couple seconds after turn yellow again and charging started.After half an hour I open lid and chromeOS booted. HP's Virtual Agent can help troubleshoot issues with your PC or printer. Hardware platforms affected : HP Chromebook 11 G6 EE, HP Chromebook 11-ae000 x360 Convertible PC, HP Chromebook 14 G5, HP Chromebook 14 G5 (ENERGY STAR), HP Chromebook 14-ca000, HP Chromebook x360 11 G1 EE HP Chromebooks - Chromebook Operating System Does Not Load (Chrome OS) This document applies to HP Chromebook computers with Chrome OS. Moreover, the Chromebooks features an intuitive Chrome OS that … Plug in the AC adapter to a functioning wall outlet. Though the battery indicator light is off, a smaller than normal charge current is being sent. Please report back if you figure out a solution! Computer Does Not Power on After Software Update (Chrome OS). How does HP install software and gather data? Any ideas on how to fix the problem? My chromebook discharged down to 0 and shutdown.Charging light doesn't light even after night on charger. You can tell if the charger is connected by looking at the small LED lights near the charging port. When the power adapter is plugged in, the charging light is solid white. Leave your Chromebook plugged in for 3.5 hours and try turning it on again. Ask the community. I have read multiple posts about this problem but none have answered this question consistently or correctly for my problem. Check for lights illuminated on the computer or on the AC adapter. I don't know if the battery was low prior to this problem, but the charging light will not turn on even after hours of charging and trying a hard reboot will not work either. Please, please say someone's found a solution. The charging light will not turn on and there is no response to pushing and holding the power button. Fix and resolve Windows 10 update issue on HP Computer or Printer. The computer cannot communicate with the battery. Ensure the computer is connected to working power. Learn more​, Finding your Serial Number We apologize for this inconvenience and are addressing the issue. If the issue is not resolved, proceed to the next step. I'm … When a new notebook computer is used for the first time, if a white LED near the AC power connector blinks, the battery is still in Shipping Mode.