UN50MU6300FXZA just bought yesterday--remote only works to power on and off the TV. Please try again later. We have a second Samsung TV in the house, and that remote will do the same to it, while the second TV's remote will still only power on/off the new TV. Unplugged TV...held power button on TV for 30 seconds....plugged TV back in and turned on. Turn on the TV and move approximately 10 inches away from it. I have a UA55J6300AK smart TV its been almos 3 years with the TV it was working fine until the TV stopped responding to the remote. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. Your block does not work. 03-01-2018 Changed batteries already--no change. I will like to look into this for this. But it is common knowledge in every industry Samsung serves that their service is among the poorest in all businesses they compete in. Samsung’s claim to fame is technical superiority in WiFi applications in many of its products. Held power button until the TV turn on....off....then on again. That is great t hear! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Changed batteries already--no change. I’ve had my Q6F for less than a week and now the remote only turns the TV on and off. Press and hold the power button on the TV for 30 seconds and then release. This forum is for the support of US products and customers. Either way, I’m considering just taking it back and getting the LG that I was also looking at. Plugged it back in, let the tv start up and hey presto the smart remote works again. - edited The tv search when trying to pair says no device found.. why? Unable to connect to the Amazon Alexa server. The pairing remote with TV solution solved this problem for me, thank god i was going crazy trying to solve this exact problem (only power button working on remote)!!! Changed batteries already--no change. Remote stopped working (except for Power button) JUMP TO SOLUTION 07-17-2017 10:37 AM. We have a second Samsung TV in the house, and that remote will do the same to it, while the second TV's remote will still only power on/off the new TV. If it works plug in the remote sensor (you may have to set it up again) and then see if the remote still works OK. I just want to watch TV! Hi, so my Samsung smart tv, remote isn't working except to turn the tv on and off. All i did was unplug the tv for a few minutes. I noticed when scanning bluetooth on my phone the tv shows up and when pressing the return/play buttons it shows up on the scan. Perhaps this is an issue with the Bluetooth software itself. We have a second Samsung TV in the house, and that remote will do the same to it, while the second TV's remote will still only power on/off the new TV. Remote buttons not working except power button. Already back to the same issue. They sent a new one. I have done everything everyone has said in this guide and powering it off for 5 minutes, then pairing the remote worked the first time for maybe 10 minutes. 03-01-2018 happy you were able to resolve your concern. I’ve spent the last couple of hours trying to recreate that event to no avail. Go … Tv randomly cycling through sources even when remote batteries removed. Unplugging the power cord from the socket; Point the Remote at the bottom right side of the Television. Buttons on side of tv not working either except to bring up menu screen but with no ability to navigate I cannot access any settings. Please Help! So both items are sending a bluetooth signal they just dont connect. Tried manually resetting both tv and remote. I have 20 days left to return. Anything else I can try other than praying to the Samsung gods? I'm about to give up. UN50MU6300FXZA just bought yesterday--remote only works to power on and off the TV. It has to be a software glitch with bluetooth. My TV does not respond to remote except power button 10-15-2020 02:58 AM I have a UA55J6300AK smart TV its been almos 3 years with the TV it was working fine until the TV stopped responding to the remote. The pairing remote with TV solution solved this problem for me, thank god i was going crazy trying to solve this exact problem (only power button working on remote)!!! If Samsung doesn’t solve the service issue, it’s going to lose market share. 04:56 PM. Test if the remote control now works correctly. UN50MU6300FXZA just bought yesterday--remote only works to power on and off the TV. My phone finds the remote ok. No luck for me, any help?