why is my dvd player not reading the disc

If the CD-ROM works in Safe Mode but not in normal Windows, a running program is causing the issue, or the drivers are corrupt. A CDR, CDRW, DVDR, or DVDRW disc cannot be read in a Sony® CDROM or DVDROM drive, DVD player or audio CD player. If the issue continues, try doing a power reset. If the computer can boot from the disc, you are encountering a Windows driver related issue. We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. This works in most cases, where the issue is originated due to a system corruption. You can try replacing the drive and see if a new CD-ROM drive resolves the issue. Then you might be wondering why my burned DVD won t play. Make sure the other disc is as similar as possible to the first. Reset the DVD player to factory default settings. If the disc drive is not opening when you press the eject button, verify the CD-ROM power cable is firmly connected. Our site is not optimized for your current browser. If all of the discs cannot be played, make sure that the latest software version of the DVD player has been installed. This will occur at the same point in the movie every time the disc is played. When attempting to play commercial DVD discs: When attempting to play a recordable disc: Make sure the format of the DVD disc is compatible or playable: NOTE: For instructions on how to reset your DVD player, refer to the supplied operating instruction of the unit. When the DVD player says no disc, it means the sensor is not recognizing a disc in the tray. To get the full experience on Sony.com, please change your settings to allow JavaScript. If the above steps do not improve the issue, try the following. Go to Product Repair. Make sure you have tested more than one CD in the disc drive, as it may be one CD that is bad or dirty. You may also need to contact your hardware manufacturer for assistance with your hardware. Windows should then detect the CD-ROM and reinstall it. function manuals_variable(elem){ If the CD-ROM drive is not in the Device Manager, the drive's cables may not be connected properly. For additional information on Device Manager, see our Device Manager page. For instructions on cleaning your CDs and disc drive, see the computer cleaning page. The DVD recorder cannot play or record on to the inserted disc. Make sure that the disc has been inserted properly into the player. Why is the CD-ROM drive running in MS-DOS mode? Reboot the computer to reinstall the CD-ROM drive. var model_var_lower = model_var.toLowerCase(); The program creates DVD discs for better performance. If you attempted the recommendations above, boot from the Windows disc to see if the computer can detect and boot from the disc. If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product. After deleting the CD-ROM, reboot the computer. If the disc content was created on another device, make sure the disc has been properly finalized. element.replaceWith(""+element.attr("aria-text")+""); Make sure the DVD disc is compatible with the player. However, if the CD-ROM does not work, refer to the next and final possibility. If the above steps do not improve the issue, try the following. If the issue is still unresolved, service may be required. Under Performance by File System, verify it says '32-bit'. If you do not have a different disc, try using a different DVD player. Check that the TV where the DVD player is connected to is set to the right input. If a CD-ROM or DVD-ROM disc drive in your computer is not reading discs correctly, the following tips and information may help you fix the problem.. Bad or dirty CD. Make sure the disc playback is not restricted by. Examine the disc for any cracks or scratches that might be interfering with playback. Make sure you have tested more than one CD in the disc drive, as it may be one CD that is bad or dirty. The DVD player will not accept the disc or keeps ejecting discs. NOTE: For instructions on how to set the TV to the right input, refer to the manual of your TV. If all of the discs cannot be played, make sure that the latest software version of the DVD player has been installed. There are various reasons why a CD or DVD drive is not detected. Open Device Manager, highlight and remove the CD-ROM by pressing the delete key. If you have recently installed or moved your computer, verify that the CD-ROM cables are connected correctly. var model_var_link = element.attr("aria-url") + model_var_lower + "/manuals"; It's also possible that the drive is bad and needs to be replaced. The DVD player cannot read or play the inserted disc. Try testing the CD-ROM in Safe Mode. How to verify CD-ROM cables are correctly connected. Plug the power cord back into the AC outlet. If you do not have a different disc, try using a different DVD player. If all but one or two discs fail, the disc drive is bad or dirty. All Mobile, Tablets & Smart Devices products, DVD player is connected properly to the TV. Be among the first to get the latest Within Device Manager, verify the CD-ROM has no exclamation marks or red X's. Sony cannot guarantee playback when using DVD-Rs or CD-Rs created by a burner. Additional information on bootable disks is on our boot disk page. The cleaning should help solve this problem but it may persist. Sony news in your inbox. NOTE: Playback issues can also be caused by condensation. Let the DVD player remain without power for 1 minute. If listed with a yellow exclamation mark or red X, remove the CD-ROM by highlighting the drive and pressing the delete key. A newer version of your browser may be available. Try the above recommendations again. If this may be the case, the player should not be used for about an hour to allow to any condensation to dissipate. There is no need to worry since Aimersoft DVD Creator can work as a solution to such problems. Follow these steps to troubleshoot this issue: NOTE: It is normal for the DVD player to pause briefly when changing layers on a dual-layered DVD disc. If a DVD player cannot read or play the inserted disc, there may be a problem with the disc or the player may not be recognizing the DVD disc. The best of what Sony has to offer on iOS or Android. Confirm whether the problem is with the disc itself by attempting to play a different disc. Fix: DVD Drive Not Reading Discs in Windows 10 If the issue is with your Computer or a Laptop you should try using Restoro which can scan the repositories and replace corrupt and missing files. If you are using Windows 98 or Windows 95, verify the computer is running in 32-bit mode by clicking Start, Settings, Control Panel, double-click System, and click the Performance tab. Unplug the power cord of the DVD player from the AC outlet. If you attempted the recommendations above, try booting from a Windows 98 diskette or another bootable diskette with CD-ROM drivers to see if the CD-ROM works from MS-DOS.