Ice is stuck, jammed again. Model: RF28R7351SR/AA SKU: 6323227. Page 52: 3-23) Flex Zone Light Disassembly and Reassembly 3-23) Flex Zone Light Part Name How To Do Descriptive Picture 1. they either have condensation build up on them, or they leak at the rear of the unit. 9. 8. Ice makers are faulty and Samsung knows it. 4.4 (904) ... We are replacing our 2016 Samsung 4 door unit with this newer model because of ice maker and electronic issues. Instead, consumers must conduct “hands-on maintenance and repair,” alleges the complaint. Discover the latest features and innovations available in the 35 3/4 inches x 70 inches, 28 cu. I have a super fancy Samsung smart kitchen, including the fridge with the screen. Has Samsung figured this unit out and is it reliable. The ice maker on the fridge keeps freezing! ft. Food Showcase 4-Door French Door Refrigerator in Stainless Steel. Remove the cover Flex zone lamp ( ) by a flat-blade screwdriver. The 'smart things' app on my Samsung phone found the fridge right away--from there I can set the temp of the freezer and fridge, turn the ice-maker off, and even troubleshoot if there's an issue. It looks like ice is getting stuck while it tries to fall into the bucket below but there is always a big chunck of ice up top, just stuck there. With a flat blade screwdriver, push the duct to the right and remove it from the locking tab. Find the perfect Refrigerator for you! Currently, Samsung does not have a recall in place for any of its refrigerator models when it comes to the ice maker issue. (Refer to the image.) either way, the device that turns to dispense ice freezes up and doesn't spin to dispense ice. Our Samsung French door refrigerator won't dispense ice Again! The ice maker in the affected refrigerators is the TSB 2015 model, alleges the class action lawsuit. Remove the screw from the Duct Tray-ice. The Samsung ice maker class action lawsuit contends that the appliance maker refuses to fix the problem or replace the defective units. We have 6 home visits in these 2 years on the 2016 model. jeff 8/16/2020 the issue is the ice maker.