To get the full experience on Sony.com, please change your settings to allow JavaScript. I waited a few Min. There is an error message displayed and discs will no longer play. Try turning on the power by pressing the POWER button on the front of the player. I recently received a Sony BR player for my birthday. It looks like JavaScript is disabled in your browser. I finally got a 4K player last year and got the Sony UBP-UX80, and certain titles kept pausing and/or tiling. Make sure the power cord is securely connected to the player and plugged into a working electrical outlet. IMPORTANT: After plugging the player into an electrical outlet for the first time, wait 10 seconds before trying to turn on the power. Also, make sure nothing is blocking the infrared (IR) sensor on the player. NOTE: If the player turns on by pressing the POWER button on the front, but not with the remote control, then the batteries in the remote control may need to be replaced. NOTE: If the player turns on by pressing the POWER button on the front, but not with the remote control, then the batteries in the remote control may need to be replaced. If these options do not solve your problem, you may have an internal hardware issue that would require you to open the player and inspect the internal components. The video tutorial and the steps provided below may vary and appear different for your model. Follow the steps below to troubleshoot this issue. How to resolve if the player does not eject the disc? If the issue is still unresolved, service may be required. Worked fine after that, except on Ready Player … For exclusive competitions, offers, events and more. Unable to get the Blu-ray Disc player or network media player to communicate with the Internet. If the player responds, go to the System Settings menu and turn off Control for HDMI. Got some great advice here to turn off Auto Home Network Access and remote start and software update. If possible, try a different high speed HDMI cable. Go test it if you don't believe me. NOTE: If the player turns on by pressing the POWER button on the front, but not with the remote control, then the batteries in the remote control may need to be replaced. Attempt to open the disc tray. Make sure the power cord is securely connected to the player and plugged into a working electrical outlet. To power reset, turn OFF the DVD player and unplug the power cord from the electrical outlet for 30 seconds. Also, make sure nothing is blocking the infrared (IR) sensor on the player. Let the player remain without power for one minute. My Sony BDP-S570 blu ray player will no longer turn on. We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. Applicable Products and Categories of This Article. IMPORTANT: After plugging the player into an electrical outlet for the first time, wait 10 seconds before trying to turn on the power. I plugged in my HDMI wire, plugged the AC plug into the back of the BR player, then plugged the player into the surge protector. I have purchased 4 x 4k Ultra HD blu ray movies I have played/watched with no problems 2 out of the 4. because i was told it takes a few seconds to warm up. How to perform a factory reset on a Blu-ray Disc Player or Network Media Player. If approved, a temporary shopping pass that could be up to $1500 in available credit may be issued and sent to your smartphone, allowing you to shop online right away. Find information and receive instant notifications about your product, Professional Products & SolutionsCorporateCareersContact Us, Terms & ConditionsPrivacy policyPrivacy Collection Notice. I used to think my TV was possessed. Amazon Prime on Sony Blu-ray by cestep6 Nov 4, 2019 6:10AM PST As of today 4 November, Prime is still working fine and has never stopped working. The best of what Sony has to offer on iOS or Android. A newer version of your browser may be available. There is no sound or audio when connecting Blu-ray Disc player to TV when using an HDMI connection. Also, make sure nothing is blocking the infrared (IR) sensor on the player. If model-specific information is required to complete each step, check your manuals. NOTE: If the player turns on by pressing the POWER button on the front, but not with the remote control, then the batteries in the remote control may need to be replaced. Applicable Products and Categories of This Article. A place where you can find solutions and ask questions, Never miss an update again! The tray of the Blu-ray Disc player does not open or eject the inserted disc. Watch the Blu-ray Disc player video tutorial or follow the instructions provided to connect a Blu-ray Disc or network media player to your wireless network. Try plugging the power cord into a different electrical outlet. If possible, try a different high speed HDMI cable. Remove the disc from the Blu-ray Disc player. Our site is not optimized for your current browser. To get the full experience on Sony.co.uk, please change your settings to allow JavaScript. If the issue is still unresolved, service may be required. If the player is connected to the TV via HDMI® cable, disconnect the HDMI from the player and press the power button again on the unit. Try turning on the power by pressing the POWER button on the front of the player. It worked yesterday but then today I am unable to even - Answered by a verified Electronics Technician We use cookies to give you the best possible experience on our website. Sony news in your inbox. Enjoy the benefits of buying direct from Sony. Basically, I recently bought a new Sony UBP-X700 4k Blu-ray player, and I am having trouble playing Dolby Vision and Dolby Atmos simultaneously. I have a LG TV connected to a Yamaha amp with Blu-ray player, PC and switch attached. If the HDMI cable is connecting the player to the TV, unplug it and attempt to turn on the Blu-Ray. We use cookies to give you the best possible experience on our website. After following the step by step installation, the player would not turn on. My Sony BDP-S570 blu ray player will no longer turn on. Be among the first to get the latest The disc player will not turn on or has no power. All Mobile, Tablets & Smart Devices products. My first approach was to hook the Blu-ray player straight up to the my receiver (Onkyo TX-NR646), and then route that to my TV (Vizio M50 E1). It is because when you connect Blu-ray player with arc, whenever you touch ANY button on the Blu-ray remote, it turns on the TV and the Blu-ray player. Once the unit is on, turn off the Control for HDMI from the System Settings menu. Once the unit is on, turn off the Control for HDMI from the System Settings menu. The Blu-ray Disc player does not accept the disc or keeps ejecting discs. The disc tray will not open, eject a disc or close. Good evening Recently purchased a new Sony 65" 4k TV, and i have added the Sony UBP-X800 ultra HD 4k blu ray player. The DVD player will not accept the disc or keeps ejecting discs. Try plugging the power cord into a different electrical outlet. Pick up one remote to turn on the DVD or Blu-ray player, and that gadget tells the TV and your audio/video receiver, if applicable, to turn on as well and switch to the appropriate input. Turn off the Blu-ray Disc player. The disc player will not turn on or has no power.